Need help?

What is My Macmillan?

My Macmillan makes it easier for you to access be.Macmillan and the Online Community with just one login. Find out more about My Macmillan.

If you would like help using be.Macmillan, please visit the be.Macmillan help section. If you would like help using the Online Community, please visit the Online Community help section.

How do I login?

You can log in using the login link, which you’ll see at the top right of this page. Selecting it will take you to a login page where you’ll be asked to login or create an account. Once you have, you can access both be.Macmillan and the Online Community using one login and you’ll be taken back to the page you were on before you logged in.

What is remember me?

If you tick remember me, the next time you visit a Macmillan website you will automatically be logged in to your My Macmillan account. Just logout if you don't want to do this.

I've forgotten my password

You can reset your password by visiting the forgotten password page on your next log in.

My account says it has been locked out

We may block accounts that we suspect of suspicious activity for security purposes. If you feel that this is a mistake, please contact my@macmillan.org.uk from the email address you used to sign up with.

Why do I get taken to My Macmillan to change my details whilst on be.Macmillan or the Online Community?

With My Macmillan you can edit your details on multiple Macmillan sites from one place. You can change them once and the changes will be saved across all sites. Once you make your changes, you are taken back to where you were before.

How do I add a new Online Community or be.Macmillan account to My Macmillan?

Login to My Macmillan then go to the site you’d like to add and select the add account button. Alternatively, login whilst on the site you’d like to add and you will automatically be taken through the steps to add a new account.

How do I add an existing Online Community or be.Macmillan account to My Macmillan?

Login to My Macmillan and go to the site you’d like to add and select the add account button. Alternatively, login whilst on the site you’d like to add and you will automatically be taken through the steps to add an existing account.

I've registered two accounts for different email addresses - how do I add them both to My Macmillan?

To merge these accounts please contact my@macmillan.org.uk and include both sets of account information in your message.